Frequently Asked Questions
Have questions? We've got answers! Check out our frequently asked questions about our Punta Cana excursions, tours, and more. Can't find what you're looking for? Feel free to reach out to us:
No, it's not necessary. You can show the receipt on your mobile device when checking in for your excursion.
To change or cancel your booking, contact us at least 24 hours before your excursion to avoid cancellation fees. For last-minute changes, please call us directly.
Refunds are processed within 7-10 business days. If you don't receive your refund within this period, please reach out to our support team.
Yes, many of our excursions are family-friendly and suitable for children of all ages. Be sure to check the specific age restrictions for each tour when booking.
We recommend bringing sunscreen, a hat, sunglasses, comfortable clothing, and swimwear if applicable. Don't forget your camera to capture unforgettable moments!
Many of our tours include meals and drinks. Check the details of each excursion for more information on what's included.
We offer convenient transportation options as part of our excursions. You can also rent a car or take a taxi for getting around the local area.
If you have more questions, feel free to Contact us via Whatsapp.
